Next-Level Efficiency

Transform the Way Your Venue Runs

  • Fewer missed leads

    AIVA captures enquiries instantly, even after hours.

  • Less pressure on your team

    AIVA handles routine tasks automatically and reliably.

  • Seamless Guest Journeys

    Flawless guest experiences from first click to final thank you.

  • Smarter Team Efficiency

    Reduce admin overhead and empower your team where it counts.

Your always-on, AI-driven guest experience partner.

More than just a chatbot - AIVA is your full-service AI operations layer, managing enquiries, bookings, calendars, payments, and guest conversations automatically, beautifully, and 24/7.

From weddings to weekend stays, AIVA simplifies operations so you can focus on the moments guests never forget.

Effortless support means happy customers, secured bookings, maximised upsells, and your inbox under control.

AIVA works 24/7, so you can focus on delivering incredible experiences.

Interested? Book a demo

The challenge

The Pressure is Real - But so is the Solution

Margins are shrinking. Staff costs are soaring. Gen Z and Gen Alpha demand digital-first, always-on, deeply personal service - and they don’t wait around. Meanwhile, teams are overwhelmed, workflows are manual, and guest experiences suffer. Sound familiar?

  • Staff Costs Soaring

    More team equals higher overheads

  • Guests Expect More for Less

    Instant, digital-first, personal service — 24/7

  • Human Error Risks the Experience

    Tired teams mean missed moments

  • Missed Leads Equals Lost Revenue

    Delays cost bookings, damage reputation

No one who ever changed the game did so by being reasonable. You have to be unreasonable to see a world that doesn’t yet exist.

The solution

The AI Concierge Revolutionising Hospitality

AIVA replaces repetitive tasks with AI precision, so you lead the business, not manage the mess.

  • 24/7 Guest Chat

    24/7, human-style guest conversations

  • Self-Service Portals

    Seamless self-service portals for quotes, bookings, & personalisation

  • Admin Automation

    End-to-end admin automation — from enquiries to payments

  • Live Insights Hub

    Live control centre with real-time insights & lead tracking

  • Tool Integration

    Integrates with your favourite tools

  • On-Brand Messaging

    Consistent, warm, on-brand communication

  • Admin Cost Savings

    Up to 70% admin cost reduction

  • Faster Conversions

    Faster conversions, fewer missed leads

Work smarter, not harder. Outperform competitors, serve faster, grow — without growing your team.

See it in action

ROI

Revolutionary Return on Investment

The Automation Advantage, Proven.

Scenario FTEs Required Annual Cost (£) Hourly Cost (£) Coverage Hours/Year
Human Team (Full Time 40 Hrs)* 2 £69,406 £19.07 3,640
Human Team (12 hrs/7 Days)* 2.4 £83,287 £19.07 4,368
Human Team (24hrs/7 Days)* 4.81 £167,032 £19.07 8,760
AIVA (24/7/365)* N/A £34,560 £1.36 8,760

AIVA ROI Summary

Comparison Annual savings ROI (%)
vs Human Team (Full Time 40 hrs) £57,415 478% ROI
vs Human Team (12 hrs / 7 Days) £71,218 594% ROI
vs Human Team (24/7/365) £155,053 1292% ROI

*Human staffing costs are calculated at minimum wage, inclusive of benefits and hiring overheads. AIVA ROI is based on our entry-level product tier.

Real results

AIVA Delivers

Run lean. Surprise big.

Let AIVA handle the 95%, so you can shine with the 5 that really matters. AIVA delivers fast, intuitive, deeply personal service across every communication channel - turning browsers into loyal guests.

  • Save up to 70% on team administration costs

  • 20x faster response times — 24/7

  • Up to 40% increase in average event revenue

  • Save up to 70% on team administration costs

  • 20x faster response times — 24/7

  • Up to 40% increase in average event revenue

  • One consistent brand voice across every platform

  • Never miss a sales lead

  • Leaner, happier teams — focused on guests, not spreadsheets

  • One consistent brand voice across every platform

  • Never miss a sales lead

  • Leaner, happier teams — focused on guests, not spreadsheets

With AIVA, delivering unreasonable hospitality isn’t a goal - it’s your new standard. Book a demo

Origins

Born from Real experience, Built for What’s Next

  • Designed by a Venue Expert

    AIVA was designed by Alastair Winsey, founder of Silchester Farm — an award-winning, high-performing events destination in the South of England, launched in 2021.

    After building a successful venue from the ground up, Alastair recognised a powerful opportunity.

  • Modern Service, Elevated

    Today’s guests — especially the next generation — expect instant, empathetic, personalised answers. But delivering that level of service while protecting your brand, maximising sales, and keeping teams lean can be a challenge.

    That’s where AIVA comes in — combining intelligent automation with natural, human-feeling interactions to elevate the guest experience at every stage.

  • Built for Hospitality by Hospitality

    With 20 years leading tech start-ups and real-world hospitality experience, Alastair created the AI platform he wished existed — one that blends cutting-edge technology with a deep understanding of what makes hospitality truly exceptional: human connection.

  • Proven Impact Worldwide

    AIVA now operates at Silchester Farm and other destinations globally, driving six-figure savings, improving guest experiences, turbo charging sales and empowering teams to focus on unforgettable moments, not repetitive admin.


In hospitality, our reason for being is to make people feel seen – to make them feel welcome, to give them belonging. Food, service, design – they’re ingredients in the recipe of human connection. AIVA frees your team to focus on that.

Alastair Winsey, Founder

Experience AIVA

See AIVA in Action Join the Revolution

One platform that does the job of many - flawlessly, 24/7.

Goes the extra mile
Enthusiastic, intelligent, empathetic
Works 24/7, 365
Your perfect employee now exists - they’re just not human. Book a demo

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AIVA is the Future Are You In?

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